Operated by The Human Support Group Limited

Human Support Group Limited - York

GoodRated 17/11/2023Home care · York

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note17 Nov 2023
People's views sought through reviews, telephone monitoring, spot checks and satisfaction surveys.
Note17 Nov 2023
Staff received regular supervision, training and felt supported by management.
Note17 Nov 2023
Regular audits covering care records, medicines, safeguarding, accidents, incidents and staff spot checks.
Note17 Nov 2023
Registered manager actively involved in day-to-day operations and aware of Duty of Candour responsibilities.
Note17 Nov 2023
Service worked effectively with health and social care professionals, responding flexibly to increased demand.
Note17 Nov 2023
Sufficient staffing levels; no missed visits reported by people using the service.
Note17 Nov 2023
Medicines managed safely with regular audits of medicine administration records.
Note17 Nov 2023
Safe recruitment process including DBS checks, references and right-to-work verification.
Note17 Nov 2023
People felt safe and staff demonstrated good understanding of safeguarding policies and procedures.