Operated by Spire Homecare 2016 Limited

Spire Homecare Limited

Requires improvementRated 2 Sept 2026Home care · Salisbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note20 Jun 2019
Complaints were investigated promptly with responses provided and positive feedback passed on to staff.
Note20 Jun 2019
Good working relationships with external health and social care professionals to ensure people's health needs were met.
Note20 Jun 2019
End of life care was well managed, working with palliative care services and respecting people's preferences and beliefs.
Note20 Jun 2019
People's communication and diverse cultural/religious needs were assessed, recorded and reflected in individualised care plans.
Note20 Jun 2019
Effective quality assurance systems including care record reviews, satisfaction surveys and unannounced spot checks.
Note20 Jun 2019
Strong leadership with registered manager and directors involved in day-to-day running, praised by people, relatives and staff.
Note20 Jun 2019
Staff were well supported through regular one-to-one meetings, group meetings and annual appraisals, with good on-call backup.
Note20 Jun 2019
Medicines management was safe, with accurate records, regular reviews and unannounced spot checks by the registered manager.
Note20 Jun 2019
Effective safeguarding systems in place with staff confident in escalating concerns and provider responding well to issues raised.
Note20 Jun 2019
People received caring and compassionate support from kind and committed staff, with person-centred care plans regularly reviewed.