Operated by Westcountry Home Care Limited

Alexandras Community Care Redruth

GoodRated 17/01/2023Home care · Redruth

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note17 Jan 2023
Service supported a profoundly deaf person using basic BSL; manager introduced a 'sign of the week' in staff newsletter to build staff skills.
Note17 Jan 2023
Communication with families was effective; relatives praised responsiveness and accessibility of management.
Note17 Jan 2023
Good infection control practices maintained, with adequate PPE stocks and staff adhering to COVID-19 guidance.
Note17 Jan 2023
Staff understood safeguarding arrangements and were confident concerns would be addressed promptly.
Note17 Jan 2023
Quality assurance systems were robust and had proactively identified the evening visit timing issue prior to inspection.
Note17 Jan 2023
Registered manager led the service well; staff were consistently complimentary of leadership, support and open-door culture.
Note17 Jan 2023
Relatives could remotely and securely access care records via an app, supporting transparency and family involvement.
Note17 Jan 2023
Digital care planning and call monitoring systems allowed real-time oversight of medication administration and visit completion.
Note17 Jan 2023
Recruitment practices were safe, with all necessary checks including DBS completed for prospective staff.
Note17 Jan 2023
No planned care visits had been missed in the six months prior to inspection; digital call monitoring system alerted staff to any missed or late visits.
minormissed_or_late_visits17 Jan 2023
a number of staff were regularly completing visits quickly and arriving early...multiple visits scheduled for 30 minutes had been completed in less than 15 minutes leading to staff finishing work up t…