Operated by P & M Homecare Limited

Bluebird Care North Hampshire & West Berkshire

GoodRated 1 Mar 2020Home care · Newbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note3 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note3 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note3 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Jan 2020
Staff support: induction, training, skills and experience

Note30 Oct 2021
Complaints investigated thoroughly with outcomes used to drive service improvements.
Note30 Oct 2021
Medicines managed safely with electronic real-time monitoring and competency assessments for staff.
Note30 Oct 2021
Quality assurance process with regular audits, observational checks, and a career pathway supporting staff retention.
Note30 Oct 2021
Open and transparent culture with whistleblowing policy, recorded supervision meetings, and duty of candour.
Note30 Oct 2021
Robust recruitment procedures including psychometric testing and employee referral schemes.
Note30 Oct 2021

Note3 Jan 2020
Continuous learning and improving care
Note3 Jan 2020
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note3 Jan 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Jan 2020
How the provider understands and acts on the duty of candour
Note3 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Jan 2020
Working in partnership with others

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.0 km awayHampshire

Registered manager: Rogers, Hayley

Good4.4 km awayHampshire

Registered manager: Appleton, Mazviita

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