Primavera Domiciliary Care Services Limited

Requires improvementRated 1 May 2023Home care · Enfield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

26 findings

Note5 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note5 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jan 2023
Staff support: induction, training, skills and experience
Note5 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Jan 2023
The registered manager was responsive, approachable, and understood duty of candour and CQC notification responsibilities.
Note5 Jan 2023
People were supported to make decisions in line with the Mental Capacity Act 2005, with consent documented in care plans.
Note5 Jan 2023
Staff received training and support including specialist and refresher training, and felt supported in their roles.
Note5 Jan 2023
The registered manager conducted regular spot checks, monthly medicines management audits, and infection control audits.
Note5 Jan 2023
People and relatives spoke positively about support workers being kind, caring, and arriving on time, with communication when running late.
Note5 Jan 2023

Note5 Jan 2023
Preventing and controlling infection
Note5 Jan 2023
Using medicines safely
Note5 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note5 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note5 Jan 2023
Staffing and recruitment

Note5 Jan 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Jan 2023
How the provider understands and acts on the duty of candour
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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