Favour Health Ltd

GoodRated 3 Oct 2020Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Mar 2020
Respecting and promoting people's privacy, dignity and independence
Note10 Mar 2020
Supporting people to express their views and be involved in making decisions about their care
Note10 Mar 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Mar 2020
Ensuring consent to care and treatment in line with law and guidance
Note10 Mar 2020
Staff working with other agencies to provide consistent, effective, timely care
Note10 Mar 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Mar 2020
Staff support: induction, training, skills and experience
Note10 Mar 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Mar 2020
Person's end of life wishes discussed and recorded in care plan
Note10 Mar 2020
Effective quality assurance systems including audits and staff supervision
Note10 Mar 2020
Staff received equality, diversity, infection control, safeguarding, and medicines training
Note10 Mar 2020
Registered manager accessible and responsive, conducting regular telephone monitoring and home visits
Note10 Mar 2020
Regular unannounced medicines competency checks and monthly medicines audits with no errors identified
Note10 Mar 2020

Note10 Mar 2020
End of life care and support
Note10 Mar 2020
Improving care quality in response to complaints or concerns
Note10 Mar 2020
Meeting people's communication needs
Note10 Mar 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Mar 2020
Learning lessons when things go wrong
Note10 Mar 2020
Preventing and controlling infection
Note10 Mar 2020
Using medicines safely
Note10 Mar 2020
Staffing and recruitment
Note10 Mar 2020
Assessing risk, safety monitoring and management
Note10 Mar 2020
Systems and processes to safeguard people from the risk of abuse

Note10 Mar 2020
Engaging and involving people using the service, the public and staff
Note10 Mar 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Mar 2020
How the provider understands and acts on the duty of candour
Note10 Mar 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info