United Response – North East Supported Living Services

Newcastle Upon Tyne, NE6 · Established 2012

A CQC-regulated home-care provider serving Newcastle Upon Tyne, registered since 2012. Rated Good at its most recent CQC inspection (Jan 2023).

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What the CQC found

The five questions inspectors ask, and how United scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Provider engaged with Oliver McGowan training and Skills for Care membership for continuous learning.”
CQC inspection report, Jan 2023

“Positive, caring culture with permanent staff described as kind, caring and professional by relatives.”
CQC inspection report, Jan 2023

“Strong partnership working with advocacy organisations and health and social care agencies.”
CQC inspection report, Jan 2023

Inspection history

The trajectory matters as much as the latest rating.

Jan 2023
Good
United Response – Newcastle DCA retained an overall Good rating following a focused inspection of Safe, Effective and Well-Led, with Well-Led declining to Requires Improvement due to gaps in record keeping, an absent registered manager, ineffective audits, and…
Jan 2020
Good
Newcastle DCA, operated by United Response, received a Good rating across all five key questions at its January–March 2016 unannounced inspection. The service demonstrated strong person-centred care, robust safeguarding and medicines management, effective gove…
Jan 2019
Good
United Response - Newcastle DCA, a supported living service for 58 people with learning disabilities, was rated Good across all five key questions at its October 2018 inspection. The service demonstrated strong person-centred care, robust safeguarding, well-ma…
Sept 2014
Not rated
Apr 2014
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What United does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NE6 1AB in Newcastle Upon Tyne. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NE6

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