Operated by Choice Global Limited

Drama Room

Requires improvementRated 11 Jan 2023Home care · Watford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note1 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Nov 2023
Staff support: induction, training, skills and experience
Note1 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Nov 2023
Ensuring consent to care and treatment in line with law and guidance

Note1 Nov 2023
Provider took urgent action following inspection and submitted an action plan to CQC
Note1 Nov 2023
A complaints procedure was in place and most complainants said issues were dealt with appropriately
Note1 Nov 2023
The Nominated Individual spoke knowledgably about duty of candour responsibilities
Note1 Nov 2023
The provider worked in partnership with a variety of agencies such as district nurses, podiatrists and social care professionals
Note1 Nov 2023
People spoke positively about care staff being kind, caring and respectful of dignity and privacy
Note1 Nov 2023

Note1 Nov 2023
Improving care quality in response to complaints or concerns
Note1 Nov 2023
End of life care and support
Note1 Nov 2023
Meeting people's communication needs
Note1 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Nov 2023
Preventing and controlling infection
Note1 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note1 Nov 2023
Staffing and recruitment
Note1 Nov 2023
Using medicines safely
Note1 Nov 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note1 Nov 2023
Working in partnership with others
Note1 Nov 2023
How the provider understands and acts on the duty of candour
Note1 Nov 2023
Engaging and involving people using the service, the public and staff; Promoting a positive culture
Note1 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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