Observe Care Ltd

GoodRated 1 Jan 2022Home care · Southampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note2 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2023
Ensuring people are well treated and supported; equality and diversity; supporting people to express their views

Note2 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
Note2 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2023
Staff support: induction, training, skills and experience
Note2 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Nov 2023
Complaints procedure in place and relatives confirmed concerns were resolved satisfactorily.
Note2 Nov 2023
Staff received induction, regular supervision, appraisals and training in core and specialist areas.
Note2 Nov 2023
People supported to access healthcare and equipment, with effective liaison with OT and other agencies.
Note2 Nov 2023
Registered manager hands-on, conducted spot checks, home visits and care record audits to assure quality.
Note2 Nov 2023
Cultural and language needs met by matching staff to people, including gender preference and native language.
Note

Note2 Nov 2023
Improving care quality in response to complaints or concerns
Note2 Nov 2023
Meeting people's communication needs
Note2 Nov 2023
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note2 Nov 2023
Preventing and controlling infection
Note2 Nov 2023
Using medicines safely
Note2 Nov 2023
Staffing and recruitment
Note2 Nov 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note2 Nov 2023
Systems and processes to safeguard people from the risk of abuse

Note2 Nov 2023
Working in partnership with others
Note2 Nov 2023
Engaging and involving people and staff; continuous learning and improving care
Note2 Nov 2023
Promoting a positive culture; duty of candour; managers and staff understanding quality, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info