Operated by Lilies Home Care Ltd

Lilies Home Care LTD

GoodRated 1 Oct 2019Home care · Bradford

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

23 findings

caring

Note29 Jan 2020
Promoting independence
Note29 Jan 2020
Involvement in care decisions
Note29 Jan 2020
Dignity, respect and person-centred approach

effective

Note29 Jan 2020
Access to healthcare professionals
Note29 Jan 2020
Needs assessment and care planning
Note29 Jan 2020
Mental Capacity Act application
Note29 Jan 2020
Staff training and supervision

Other

Note29 Jan 2020
Staff received regular supervision, unannounced spot checks, tailored induction and ongoing training including the Care Certificate and Mental Capacity Act.
Note29 Jan 2020
Strong leadership from the registered manager with an open, inclusive culture and effective quality assurance systems including audits and satisfaction surveys.
Note29 Jan 2020
Personalised, person-centred care plans were comprehensive, up to date, and reflected people's individual needs, preferences and protected characteristics.
Note29 Jan 2020
Staff were never rushed and always stayed the allocated time, with sufficient staffing levels maintained throughout.
Note29 Jan 2020
People and relatives universally praised the service, with one person stating 'It is fantastic, I am definitely safe.'

responsive

Note29 Jan 2020
Equality, diversity and accessible information
Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care records and review

safe

Note29 Jan 2020
Infection prevention and control
Note29 Jan 2020
Safeguarding and incident learning
Note29 Jan 2020
Medicines management
Note29 Jan 2020
Risk assessment and management
Note29 Jan 2020
Staff recruitment and sufficiency

well_led

Note29 Jan 2020
Record keeping and regulatory compliance
Note29 Jan 2020
Quality assurance and audit systems
Note29 Jan 2020
Leadership and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: BD10 9TQ
Registered manager: Gledhill, Charlotte
Local authority: Bradford
Region: Yorkshire & Humberside
City: Bradford
Last CQC check: 10/Jan/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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