Operated by Midshires Care Limited

Helping Hands Kensington & Chelsea

GoodRated 1 Jun 2025Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note30 Oct 2021
Provider followed MCA principles; all people at time of inspection had demonstrated consent to their care
Note30 Oct 2021
Staff incentive schemes recognised individual contributions and promoted a positive workplace culture
Note30 Oct 2021
Strong registered manager described as accessible, approachable and professional by staff and relatives
Note30 Oct 2021
Proactive quality monitoring including unannounced spot checks, telephone reviews and care plan reviews every six months
Note30 Oct 2021
Reliable and punctual service with consistent allocation of familiar care workers to each person
Note30 Oct 2021
Person-centred care plans written in first person, reflecting individual needs, wishes, routines and preferences
Note30 Oct 2021
Regular one-to-one supervision, team meetings and annual appraisals supported staff development
Note30 Oct 2021
Staff received comprehensive mandatory training including safeguarding, MCA, infection control, moving and positioning, and medicines administration
Note30 Oct 2021
Robust recruitment processes including DBS checks, two references, proof of identity and eligibility to work in the UK
Note30 Oct 2021
People felt safe and comfortable with regularly assigned care workers, described as 'very caring', 'outstanding' and 'marvellous'
minorother30 Oct 2021
Although staff were aware that they could report concerns to relevant external bodies if necessary...this was not stipulated within the whistleblowing policy or the staff handbook.