Ambar Care Ltd

Requires improvementRated 30/03/2026Home care · Grays

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note20 Apr 2021
Service worked closely with health and social care professionals and maintained business continuity planning.
Note20 Apr 2021
Open, approachable leadership culture with the registered manager conducting regular quality assurance visits and spot checks.
Note20 Apr 2021
Regular supervisions, appraisals and competency observations for all staff.
Note20 Apr 2021
Strong infection prevention and control practices including PPE training and weekly COVID-19 swab testing.
Note20 Apr 2021
Regular medicine audits conducted with prompt follow-up actions on findings.
Note20 Apr 2021
Registered manager qualified to deliver face-to-face training in moving and handling, medicine administration and safeguarding.
Note20 Apr 2021
Robust recruitment processes including DBS update service, references and photographic ID.
Note20 Apr 2021
Person-centred, comprehensive care plans reviewed regularly with involvement of people and relatives.
Note20 Apr 2021
Consistent staff allocation with reliable, punctual visit patterns and proactive communication about lateness.
Note20 Apr 2021
People felt safe with staff and were confident concerns would be addressed appropriately.
minorperson_centred_care20 Apr 2021
One person however said, 'They [staff] are very good but I never know when they are going to call but they always come.' We discussed this with the registered manager.
minorrecord_keeping20 Apr 2021
Some areas of recording could be improved and made clearer and we discussed this with the registered manager who took immediate action.