Note11 Mar 2022
Accidents and incidents were recorded and monitored by the registered manager.
Note11 Mar 2022
Registered manager understood duty of candour and submitted notifications in line with requirements.
Note11 Mar 2022
Provider worked in partnership with the local authority and supported other providers during the pandemic.
Note11 Mar 2022
Registered manager seen as approachable and supportive with effective two-way communication.
Note11 Mar 2022
Consistently positive feedback about caring nature of staff and reliability ('The staff are 100% reliable, always on time').
Note11 Mar 2022
People felt safe and staff had safeguarding training and knew what action to take.
Note11 Mar 2022
People received their medicines as prescribed and staff had medicines training and competency assessments.
moderategovernance11 Mar 2022
Further oversight was required to ensure government guidelines and best practice was followed in relation to COVID-19 and recruitment.
moderategovernance11 Mar 2022
Systems and process to manage quality were not robust. The provider undertook some audits; however, these could be further detailed to ensure all areas were monitored.
minorcare_planning11 Mar 2022
Staff had good knowledge on how to mitigate individual risks to people. However, risk assessments were not always detailed.
moderatestaffing_levels11 Mar 2022
The registered manager was having to cover care calls due to staffing shortages. They were actively recruiting.
moderaterecord_keeping11 Mar 2022
Records to evidence the safe recruitment of staff was not always in place. For example, references were missing from two files.
moderatestaff_competency11 Mar 2022
Recruitment was not robust. Staff recruitment processes were in place, but these were not always consistently followed.
moderateinfection_control11 Mar 2022
Risk assessments had not been carried out to look at any increased risks to people and staff, although some measures were in place.
moderateinfection_control11 Mar 2022
Staff had not been carrying out covid tests in line with government guidelines.