POVA Care Ltd

GoodRated 12 Jun 2023Home care · Bradford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note6 Dec 2023
Effective partnership working with health and social care professionals.
Note6 Dec 2023
Consistent care staff allocated to people, supporting dignity, rapport and familiarity.
Note6 Dec 2023
Provider demonstrated good duty of candour, acknowledging and apologising when things went wrong.
Note6 Dec 2023
Strong staff satisfaction and a family team culture with regular staff meetings open to all.
Note6 Dec 2023
Robust auditing systems including care records, medication records, and quarterly whole-service monitoring.
Note6 Dec 2023
Positive open culture with leadership going above and beyond contracted duties, such as organising ramp installation and providing food to those in financial hardship.
Note6 Dec 2023
Electronic medicine administration alerts ensured missed doses were identified and addressed promptly.
Note6 Dec 2023
Cultural competency was strong, with staff able to speak with people in their own language where needed.
Note6 Dec 2023
Staff supported people to have choice and control in their care, working in the least restrictive way in line with MCA principles.
Note6 Dec 2023
People felt safe and staff understood how to protect people from abuse, with appropriate safeguarding referrals made when needed.
minorinfection_control6 Dec 2023
One person said staff did not always look after their relative's catheter properly which led to spillage and the potential for cross infection.