Twilight Health & Homecare Services Ltd

Requires improvementRated 26/05/2022Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jun 2022
Staff support: induction, training, skills and experience
Note16 Jun 2022
Staff work with other agencies to provide consistent, effective, timely care
Note16 Jun 2022
Ensuring consent to care and treatment in line with law and guidance

Note16 Jun 2022
Independence, privacy and dignity actively promoted by staff
Note16 Jun 2022
Staff worked collaboratively with healthcare professionals such as the OT and GP
Note16 Jun 2022
Staff completed training including medicines, infection prevention and PPE use
Note16 Jun 2022
Recruitment policy and pre-employment checks improved since last inspection
Note16 Jun 2022
No missed or late care calls and no complaints received
Note16 Jun 2022
Person and relatives gave positive feedback describing staff as kind and caring

Note16 Jun 2022
End of life care and support
Note16 Jun 2022
Improving care quality in response to complaints or concerns
Note16 Jun 2022
Supporting people to develop and maintain relationships
Note16 Jun 2022
Meeting people's communication needs
Note16 Jun 2022
Planning personalised care to ensure people have choice and control

Note16 Jun 2022
Learning lessons when things go wrong
Note16 Jun 2022
Preventing and controlling infection
Note16 Jun 2022
Using medicines safely
Note16 Jun 2022
Staffing and recruitment
Note16 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Jun 2022
Assessing risk, safety monitoring and management

Note16 Jun 2022
Continuous learning and improving care; Working in partnership with others
Note16 Jun 2022
Engaging and involving people using the service, the public and staff
Note16 Jun 2022
Duty of candour
Note16 Jun 2022
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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