Operated by Starline2000 Ltd

Starline 2000

Requires improvementRated 12 Mar 2025Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Mar 2023
Ensuring people are well treated and supported, respecting equality and diversity

Note7 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Mar 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law
Note7 Mar 2023
Staff support: induction, training, skills and experience
Note7 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note7 Mar 2023
The service worked in partnership with healthcare professionals such as podiatrists, psychiatrists and district nurses.
Note7 Mar 2023
Staff received regular supervisions in line with the provider's policy.
Note7 Mar 2023
The service supported communication needs with individual communication care plans and aids.
Note7 Mar 2023
Care plans were person-centred and people and families were involved in reviews.
Note7 Mar 2023
People's diverse needs including religion, culture and language were assessed and included in support plans.
Note7 Mar 2023

Note7 Mar 2023
End of life care and support
Note7 Mar 2023
Improving care quality in response to complaints or concerns
Note7 Mar 2023
Meeting people's communication needs
Note7 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Mar 2023
Learning lessons when things go wrong
Note7 Mar 2023
Preventing and controlling infection
Note7 Mar 2023
Staffing and recruitment
Note7 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note7 Mar 2023
Assessing risk, safety monitoring and management; Using medicines safely

Note7 Mar 2023
Working in partnership with others
Note7 Mar 2023
Engaging and involving people using the service, the public and staff
Note7 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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