Operated by Oakingham Care Limited

Right at Home Reading and Wokingham District

GoodRated 28/08/2019Home care · Reading

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Aug 2019
Respecting and promoting people's privacy, dignity and independence
Note28 Aug 2019
Supporting people to express their views and be involved in making decisions about their care
Note28 Aug 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Aug 2019
Ensuring consent to care and treatment in line with law and guidance
Note28 Aug 2019
Staff working with other agencies to provide consistent, effective, timely care
Note28 Aug 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Aug 2019
Staff support: induction, training, skills and experience
Note28 Aug 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Aug 2019
Positive staff culture with incentive schemes, senior management accessibility, and strong leadership modelling hands-on care.
Note28 Aug 2019
Comprehensive 12-week induction with shadowing, Care Certificate-based mandatory training, and ongoing competency assessments.
Note28 Aug 2019
Safe medicines management using electronic MAR systems with mobile prompts and daily audits, with no unexplained gaps or errors found.
Note28 Aug 2019
Active community engagement including partnerships with Age Concern, Alzheimer's Society, and local dementia charities.
Note28 Aug 2019
Effective quality assurance through daily audits, spot checks, supervisions, appraisals, and a structured reflective practice culture.
Note

Note28 Aug 2019
End of life care and support
Note28 Aug 2019
Improving care quality in response to complaints or concerns
Note28 Aug 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note28 Aug 2019
Learning lessons when things go wrong
Note28 Aug 2019
Preventing and controlling infection
Note28 Aug 2019
Using medicines safely
Note28 Aug 2019
Staffing and recruitment
Note28 Aug 2019
Assessing risk, safety monitoring and management
Note28 Aug 2019
Systems and processes to safeguard people from the risk of abuse

Note28 Aug 2019
Working in partnership with others
Note28 Aug 2019
Continuous learning and improving care
Note28 Aug 2019
Engaging and involving people using the service, the public and staff
Note28 Aug 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note28 Aug 2019
Planning and promoting person-centred, high-quality care and support with openness