Operated by Crowne Home Care Limited

Littleton House

GoodRated 5 Apr 2022Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note4 May 2022
Registered manager demonstrated understanding of duty of candour
Note4 May 2022
Strong partnership working with GPs, psychiatrists, learning disability team, district nurses, OTs and SALT
Note4 May 2022
Person-centred culture promoting choice, dignity and empowerment
Note4 May 2022
Previous breach of Regulation 17 (Good governance) resolved with improved quality monitoring systems
Note4 May 2022
Robust infection prevention and control practices including PPE, testing and shielding
Note4 May 2022
Staff trained in safeguarding and confident in recognising and escalating concerns
Note4 May 2022
Improved analysis of trends in incidents and accidents on a monthly basis
Note4 May 2022
Sufficient staffing levels secured through working with the local authority
Note4 May 2022
Safe recruitment with DBS checks completed prior to staff commencing work
Note4 May 2022
Staff received medication training and underwent competency checks; medicines managed safely
Note4 May 2022
Improvements made to care records and risk assessments clearly outlining people's support needs

Note4 May 2022
Preventing and controlling infection
Note4 May 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note4 May 2022
Staffing and recruitment
Note4 May 2022
Assessing risk, safety monitoring and management; Using medicines safely

Note4 May 2022
Continuous learning and improving care; Working in partnership with others
Note4 May 2022
How the provider understands and acts on the duty of candour
Note4 May 2022
Engaging and involving people using the service, the public and staff
Note4 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements