Thirteen57 Ltd

GoodRated 19/02/2021Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 May 2024
Supporting people to live healthier lives, access healthcare services and support
Note17 May 2024
Staff working with other agencies to provide consistent, effective, timely care
Note17 May 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note17 May 2024
Staff support: induction, training, skills and experience
Note17 May 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note17 May 2024
Ensuring consent to care and treatment in line with law and guidance

Note17 May 2024
People and relatives spoke positively about the service; one relative stated staff 'go over and above what they're supposed to do'.
Note17 May 2024
Duty of candour requirements understood and met by the registered manager.
Note17 May 2024
An annual report reviewed complaints, feedback and developments to inform service improvements.
Note17 May 2024
Quality assurance surveys completed and findings collated, shared and used to drive improvements.
Note17 May 2024
People's gender, culture, religion and oral health needs were assessed as part of the care planning process.
Note

Note17 May 2024
Learning lessons when things go wrong
Note17 May 2024
Preventing and controlling infection
Note17 May 2024
Using medicines safely
Note17 May 2024
Staffing and recruitment
Note17 May 2024
Systems and processes to safeguard people from the risk of abuse
Note17 May 2024
Assessing risk, safety monitoring and management

Note17 May 2024
Working in partnership with others
Note17 May 2024
Engaging and involving people using the service, the public and staff
Note17 May 2024
How the provider understands and acts on the duty of candour
Note17 May 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 May 2024
Continuous learning and improving care
Note17 May 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements