Operated by Amber Home Carers Ltd

Amber Home Carers

GoodRated 4 May 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note5 Apr 2022
Lessons learned from incidents and safeguarding concerns reviewed for emerging themes
Note5 Apr 2022
Electronic care planning system providing access to people, relatives and staff via portal
Note5 Apr 2022
Effective partnership working with healthcare professionals
Note5 Apr 2022
Staff received monthly supervision and annual appraisal
Note5 Apr 2022
Robust quality assurance system with regular audits of care logs, care plans, risk assessments, MAR, complaints and staff files
Note5 Apr 2022
Open, positive and transparent leadership culture with clear vision and values
Note5 Apr 2022
Effective infection prevention and control with proper PPE use and up-to-date policy
Note5 Apr 2022
Medicines safely administered, audited, stored and disposed of
Note5 Apr 2022
Risks to people assessed, monitored and updated as needs changed
Note5 Apr 2022
Safe service with appropriately recruited staff in sufficient numbers

Note5 Apr 2022
Continuous learning and improving care
Note5 Apr 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note5 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Apr 2022
Duty of candour
Note5 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering