Abbeyfield Hope Bank View

Sunderland, SR3 · Established 01/1 · Operated by Abbeyfield Society (The)

A CQC-regulated home-care provider serving Sunderland, registered since 01/1. Rated Good at its most recent CQC inspection (23/01/2026).

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What the CQC found

The five questions inspectors ask, and how Abbeyfield scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Up-to-date infection control and Covid-19 specific policies with regular audits and action taken”
CQC inspection report, Jan 2021

“Staff supported people's social and emotional wellbeing through video/telephone calls during visiting restrictions”
CQC inspection report, Jan 2021

“Additional cleaning of frequently touched surfaces and very clean environment maintained”
CQC inspection report, Jan 2021

Inspection history

The trajectory matters as much as the latest rating.

Jan 2026
Not rated
We carried out an assessment of Abbeyfield Hope Bank View between 18 November and 14 January 2026. We visited the service 18 November 2025 and then reviewed information remotely. The assessment was carried out following on-going concerns about high use of agen…
Feb 2025
Not rated
Date of assessment: 28 November 2024 to 13 December 2024. We looked at quality statements in all domains. The service is an extra care service, which provides personal care for up to 75 people living in their own apartments within the scheme. The service perfo…
Jan 2021
Insufficient evidence to rate
This was a targeted IPC inspection of Abbeyfield Hope Bank View, an extra care housing scheme serving 71 people, conducted in response to the Covid-19 pandemic. The service was found to have safe and effective infection prevention and control procedures in pla…
Jan 2020
Good
Abbeyfield Hope Bank View was rated Good overall at its first inspection in September 2018, with strong person-centred care, safe medicines management, and a supportive registered manager. The single area of Requires Improvement in Well-Led related to the regi…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Abbeyfield does

✓Homecare agencies
✓Supported housing

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SR3 1EB in Sunderland. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SR3

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