Note14 Jan 2021
Up-to-date infection control and Covid-19 specific policies with regular audits and action taken
Note14 Jan 2021
Staff supported people's social and emotional wellbeing through video/telephone calls during visiting restrictions
Note14 Jan 2021
Additional cleaning of frequently touched surfaces and very clean environment maintained
Note14 Jan 2021
Sufficient PPE available and staff trained in correct donning and doffing procedures
Note14 Jan 2021
Robust temperature checking and health declarations for all staff and visitors on entry
Note29 Jan 2020
High overall satisfaction rate of 90% from resident questionnaires; positive atmosphere noted throughout.
Note29 Jan 2020
People supported to maintain independence and treated with dignity and respect.
Note29 Jan 2020
Registered manager described by people and staff as approachable, supportive and effective.
Note29 Jan 2020
Strong quality assurance systems with regular checks across medicines, infection control, health and safety.
Note29 Jan 2020
Staff were well supported with relevant training and regular one-to-ones with management.
Note29 Jan 2020
Care plans were detailed and personalised, reflecting individual wishes, preferences and dignity.
Note29 Jan 2020
Sufficient staffing levels with staff responding quickly to people's needs and arriving reliably on time.
Note29 Jan 2020
Effective safeguarding procedures in place; staff had good understanding of safeguarding and whistleblowing.
Note29 Jan 2020
Medicines were managed safely following proactive action by the registered manager to address previous errors and trends.
Note29 Jan 2020
People gave extremely positive feedback about care received, describing staff as kind, caring and excellent.
minorcare_planning29 Jan 2020
We noted on some occasions the control measures lacked detail. We discussed this with the registered manager who agreed to review the assessments.
minorincident_learning29 Jan 2020
The registered manager was in the process of developing a tool to make identifying trends and patterns more effective. This had been recommended following a recent local authority review.
moderategovernance29 Jan 2020
The registered manager had not made the required statutory notifications to the Care Quality Commission. For example, where incidents had been referred to the local authority as potential safeguarding…