Daisy Chain Care Team Ltd

Requires improvementRated 22/02/2022Home care · Hitchin

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Mar 2022
Staff working with other agencies; supporting people to access healthcare
Note22 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Mar 2022
Staff support: induction, training, skills and experience
Note22 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Mar 2022
Service worked effectively with healthcare professionals (district nurses, dieticians, SALT, OTs).
Note22 Mar 2022
Registered manager was dedicated, approachable and well regarded by people, relatives and staff.
Note22 Mar 2022
Staff spoke about people with kindness and compassion; people praised the caring approach.
Note22 Mar 2022
Sufficient suitably qualified staff with regular induction, training and competency assessments.
Note22 Mar 2022
Effective infection prevention and control practices with consistent PPE use.

Note22 Mar 2022
End of life care and support
Note22 Mar 2022
Improving care quality in response to complaints or concerns
Note22 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Mar 2022
Meeting people's communication needs
Note22 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Mar 2022
Learning lessons when things go wrong
Note22 Mar 2022
Preventing and controlling infection
Note22 Mar 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Mar 2022
Staffing and recruitment
Note22 Mar 2022
Using medicines safely
Note22 Mar 2022
Assessing risk, safety monitoring and management

Note22 Mar 2022
Working in partnership with others
Note22 Mar 2022
Continuous learning and improving care
Note22 Mar 2022
Engaging and involving people using the service, the public and staff
Note22 Mar 2022
How the provider understands and acts on the duty of candour
Note22 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements