Note1 Feb 2023
Communication needs were documented in care plans, including language and sensory requirements
Note1 Feb 2023
Service worked in partnership with social workers and healthcare professionals for coordinated care
Note1 Feb 2023
Provider engaged people and relatives through periodic calls and bi-annual questionnaires
Note1 Feb 2023
Positive open culture with approachable registered manager available 7 days a week
Note1 Feb 2023
Provider conducted unannounced spot-checks on care staff in people's homes to assess performance
Note1 Feb 2023
Complaints handling systems were in place and people knew how to raise concerns; staff felt listened to
Note1 Feb 2023
Care plans were personalised and responsive to people's needs, with previous shortfalls addressed since last inspection
minorconsent_capacity1 Feb 2023
one person's care plan did not clearly record if they had agreed to their care arrangements or a relative had agreed on their behalf
Note30 Oct 2021
Infection control policy reviewed and all care workers completed infection control training; PPE supplies maintained.
Note30 Oct 2021
Regular staff team meetings held throughout 2017 covering care updates, training, and policy reminders.
Note30 Oct 2021
Registered manager proactively responded to people's concerns, including liaising with GPs, local authorities, and arranging additional support.
Note30 Oct 2021
Risk assessments completed prior to care commencement, with clear guidance to care workers on mitigating identified risks.
Note30 Oct 2021
Safeguarding adults policy reviewed in February 2017 with clear guidance for care workers on identifying and reporting abuse.
Note30 Oct 2021
Provider took action to improve staff recruitment, ensuring all files included application forms, two references, employment history, interview records, and DBS checks.
minormedication_management30 Oct 2021
in all three records care workers recorded they 'gave' people their medicines
moderaterecord_keeping30 Oct 2021
these checks did not pick up some issues the provider needed to address. This included the need to improve the recording of the support care workers gave people with their prescribed medicines
moderategovernance30 Oct 2021
We did not see evidence that the registered manager had enabled people to give their views independently, supported by an advocate or family member or evidence of other checks and audits