Operated by All About Care South West Limited

All About Care (South West) Limited

GoodRated 23/04/2024Home care · Dorchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Jan 2024
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
Note30 Jan 2024
Supporting people to express their views and be involved in making decisions about their care

Note30 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care
Note30 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Jan 2024
Staff support: induction, training, skills and experience
Note30 Jan 2024
Ensuring consent to care and treatment in line with law and guidance

Note30 Jan 2024
New care plans completed since new management were found to be person centred.
Note30 Jan 2024
The service worked closely with other agencies; healthcare professionals noted positive improvements since new management took over.
Note30 Jan 2024
Staff had been provided with an up-to-date effective training programme due to be completed in July 2023.
Note30 Jan 2024
Pre-assessments had been completed for every person who started using the service from May 2023.
Note30 Jan 2024
New management team was open and honest throughout the inspection and proactively identified issues.
Note

Note30 Jan 2024
End of life care and support
Note30 Jan 2024
Meeting people's communication needs
Note30 Jan 2024
Improving care quality in response to complaints or concerns
Note30 Jan 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Jan 2024
Preventing and controlling infection
Note30 Jan 2024
Staffing and recruitment
Note30 Jan 2024
Systems and processes to safeguard people from the risk of abuse
Note30 Jan 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note30 Jan 2024
Using medicines safely

Note30 Jan 2024
Working in partnership with others
Note30 Jan 2024
How the provider understands and acts on the duty of candour
Note30 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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