Operated by QCM Healthcare Limited

QCM Healthcare

GoodRated 15/12/2022Home care · Essex

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Dec 2022
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note15 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Dec 2022
Staff support: induction, training, skills and experience

Note15 Dec 2022
Staff worked effectively with families, other agencies and health professionals to deliver holistic, consistent care.
Note15 Dec 2022
The registered manager exercised caution in accepting new referrals to ensure safe staffing levels were maintained.
Note15 Dec 2022
Staff morale was high, supervision was regular, and the team was well-supported.
Note15 Dec 2022
The registered manager demonstrated strong commitment to learning lessons and continuous improvement.
Note15 Dec 2022
People received kind, compassionate and unrushed care, with staff respecting privacy, dignity and independence.
Note

Note15 Dec 2022
Improving care quality in response to complaints or concerns
Note15 Dec 2022
Meeting people's communication needs
Note15 Dec 2022
Planning personalised care to ensure people have choice and control; End of life care and support

Note15 Dec 2022
Preventing and controlling infection
Note15 Dec 2022
Using medicines safely
Note15 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note15 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2022
Staffing and recruitment

Note15 Dec 2022
Engaging and involving people, the public and staff; duty of candour; working in partnership
Note15 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Dec 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info