Blu-Sky Care Limited

GoodRated 11 Feb 2019Home care · Wolverhampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Nov 2019
Respecting and promoting people's privacy, dignity and independence
Note2 Nov 2019
Supporting people to express their views and be involved in making decisions about their care
Note2 Nov 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Nov 2019
Ensuring consent to care and treatment in line with law and guidance
Note2 Nov 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Nov 2019
Staff support: induction, training, skills and experience
Note2 Nov 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Nov 2019
Staff working with other agencies to provide consistent, effective, timely care

Note28 Jan 2021
Staff liaised effectively with external healthcare professionals to support people's changing needs.
Note28 Jan 2021
The management team was described as approachable and regularly conducted spot checks and quality audits.
Note28 Jan 2021
Complaints were handled in a timely and thorough manner.
Note28 Jan 2021
Staff received induction training, shadowing periods, probationary assessments, regular supervision meetings, and updated training.
Note28 Jan 2021
Care records were personalised and regularly reviewed; people felt involved in their care planning process.
Note28 Jan 2021

Note2 Nov 2019
End of life care and support
Note2 Nov 2019
Improving care quality in response to complaints or concerns
Note2 Nov 2019
Meeting people's communication needs
Note2 Nov 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Nov 2019
Working in partnership with others
Note2 Nov 2019
Engaging and involving people using the service, the public and staff
Note2 Nov 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Nov 2019
How the provider understands and acts on the duty of candour
Note2 Nov 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering