Operated by Haverhill Community Care Ltd

Haverhill Community Care

OutstandingRated 18/11/2023Home care · Haverhill

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note18 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 Nov 2023
Staff support: induction, training, skills and experience
Note18 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Nov 2023
Close partnership with local policing team to protect people from exploitation, leading to identification of a person at risk.
Note18 Nov 2023
Provider moved to accessible premises offering shower and laundry facilities to people who lacked them at home.
Note18 Nov 2023
Excellent communication with people and relatives regarding care changes, visit times and care planning involvement.
Note18 Nov 2023
Staff wellbeing recognised through 'People's Choice Nominations', milestone celebrations and career development partnerships with colleges.
Note18 Nov 2023
Proactive community engagement including 'Project Christmas Smile' delivering Christmas hampers to isolated older people.
Note

Note18 Nov 2023
End of life care and support
Note18 Nov 2023
Improving care quality in response to complaints or concerns
Note18 Nov 2023
Meeting people's communication needs
Note18 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Nov 2023
Preventing and controlling infection
Note18 Nov 2023
Using medicines safely
Note18 Nov 2023
Staffing and recruitment
Note18 Nov 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note18 Nov 2023
Systems and processes to safeguard people from the risk of abuse

Note18 Nov 2023
Continuous learning and improving care; Working in partnership with others
Note18 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 Nov 2023
How the provider understands and acts on the duty of candour
Note18 Nov 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note18 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering