Operated by Gevic Care Agency Limited

Gevic Care Agency

GoodRated 20/06/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jun 2023
Ensuring people are well treated and supported; equality and diversity
Note20 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Jun 2023
Respecting and promoting people's privacy, dignity, and independence

Note20 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jun 2023
Staff support: induction, training, skills, and experience
Note20 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note20 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note20 Jun 2023
Provider engaged constructively with local authority homecare team following previous inspection.
Note20 Jun 2023
Quality assurance processes introduced to sustain improvements in care records and governance.
Note20 Jun 2023
People and relatives consistently positive about the caring, respectful and dignified approach of staff.
Note20 Jun 2023
Communication passports developed to support people's communication needs in line with Accessible Information Standard.
Note20 Jun 2023
Staff demonstrate good understanding of safeguarding and whistleblowing procedures.
Note20 Jun 2023

Note20 Jun 2023
End of life care and support
Note20 Jun 2023
Improving care quality in response to complaints or concerns
Note20 Jun 2023
Meeting people's communication needs
Note20 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Jun 2023
Learning lessons when things go wrong
Note20 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Jun 2023
Staffing and recruitment
Note20 Jun 2023
Preventing and controlling infection
Note20 Jun 2023
Using medicines safely
Note20 Jun 2023
Assessing risk, safety monitoring and management

Note20 Jun 2023
Working in partnership with others
Note20 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Jun 2023
How the provider understands and acts on the duty of candour
Note20 Jun 2023
Engaging and involving people using the service, the public and staff
Note20 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements