Operated by Eager Health Ltd

Care24Seven

GoodRated 6 Nov 2021Home care · Southall

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note27 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Jul 2022
Staff support: induction, training, skills and experience
Note27 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note27 Jul 2022
Improvements addressed previous breaches of regulations 9, 12 and 17
Note27 Jul 2022
Positive feedback from people, relatives and staff; provider valued staff with wellbeing gifts and pay increases
Note27 Jul 2022
Provider acted on duty of candour and notified CQC as required
Note27 Jul 2022
Staff felt supported by management; received induction, training, supervision and spot-checks
Note27 Jul 2022
Robust recruitment checks including references, right-to-work and DBS checks
Note27 Jul 2022
Effective electronic monitoring system allowed real-time oversight of visits and medicines

Note27 Jul 2022
End of life care and support
Note27 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note27 Jul 2022
Meeting people's communication needs
Note27 Jul 2022
Improving care quality in response to complaints or concerns
Note27 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Jul 2022
Preventing and controlling infection
Note27 Jul 2022
Using medicines safely
Note27 Jul 2022
Staffing and recruitment
Note27 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jul 2022
Learning lessons when things go wrong
Note27 Jul 2022
Assessing risk, safety monitoring and management

Note27 Jul 2022
Working in partnership with others
Note27 Jul 2022
Continuous learning and improving care
Note27 Jul 2022
Engaging and involving people using the service, the public and staff
Note27 Jul 2022
How the provider understands and acts on the duty of candour
Note27 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements