CJAJ Angels Supporting Living Limited

GoodRated 20/02/2019Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Supporting people to live healthier lives, access healthcare services and support
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
People's diverse needs including equality characteristics and cultural/religious preferences were assessed and met
Note30 Oct 2021
Quality assurance processes including satisfaction surveys, spot checks and audits were in place and up to date
Note30 Oct 2021
Open and transparent culture with staff feeling involved, valued and supported
Note30 Oct 2021
Strong multi-agency working with external health and social care professionals
Note30 Oct 2021
Medicines management was safe and effective, with positive feedback from external professionals
Note30 Oct 2021

Note30 Oct 2021
End of life care and support
Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note30 Oct 2021
Learning lessons when things go wrong
Note30 Oct 2021
Preventing and controlling infection
Note30 Oct 2021
Using medicines safely
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Assessing risk, safety monitoring and management
Note30 Oct 2021
Systems and processes to safeguard people from the risk of abuse

Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Continuous learning and improving care
Note30 Oct 2021
Engaging and involving people using the service, the public and staff
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Planning and promoting person-centred, high-quality care and support