Operated by Care4U (Leicestershire) Limited

Care 4 U - 466 Melton Road

Not RatedHome care · Leicester

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note12 Dec 2025
Whistleblowing was encouraged and staff felt confident to raise concerns.
Note12 Dec 2025
A managerial structure with quality assurance audits and an electronic care monitoring system provided live oversight.
Note12 Dec 2025
Annual satisfaction surveys showed an increase in overall satisfaction in 2020.
Note12 Dec 2025
Risk assessments were in place and regularly monitored, with concerns escalated to relevant healthcare professionals.
Note12 Dec 2025
Medicines were administered safely with staff competency assessed through spot checks.
Note12 Dec 2025
Safe recruitment practices were in place, including induction, training, and shadowing of experienced staff.
Note12 Dec 2025
People were supported by a core group of staff with whom they had developed positive relationships, described as kind and caring.
Note12 Dec 2025
Staff followed COVID-19 infection prevention and control guidance consistently, including correct use of PPE and hand hygiene.
minorperson_centred_care12 Dec 2025
some relatives commented they would like to have access to the support plans that were now held electronically; some said they would also like to have paper copies of the support plans kept within the…
minorcomplaints_handling12 Dec 2025
records of complaints needed to be recorded in more detail to clearly evidence when they were brought to the providers attention, the dates of investigation and conclusion.
minorrecord_keeping12 Dec 2025
some of the records had not been fully completed to evidence an audit trail from when the complaint was received and concluded.
moderatecommunication_with_families12 Dec 2025
Communication with the office staff is the main area of frustration, it's a bit hit and miss, it depends who you speak with as to whether anything gets done.