Operated by Croft Carehomes Limited

Croft Care Services

GoodRated 10 Mar 2018Home care · Wakefield

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Independence and choice
Note30 Oct 2021
Privacy and dignity
Note30 Oct 2021
Kindness and compassion

effective

Note30 Oct 2021
Eating and drinking
Note30 Oct 2021
Mental Capacity Act / consent
Note30 Oct 2021
Supervision and performance management
Note30 Oct 2021
Staff training

Other

Note30 Oct 2021
Care plans encouraged people to maintain independence where possible.
Note30 Oct 2021
New staff received an office-based induction, online training and shadowing of more experienced staff.
Note30 Oct 2021
People who used the service and relatives consistently praised staff as caring, kind and respectful of privacy and dignity.
Note30 Oct 2021
An electronic call monitoring system was in place to raise alerts if staff failed to arrive within the specified timeframe.
Note30 Oct 2021
Staff were able to identify signs of abuse and knew to report concerns to their manager.
Note

responsive

Note30 Oct 2021
Assessment of needs
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and review

safe

Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Safe care and treatment / risk assessment
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Safeguarding

well_led

Note30 Oct 2021
Staff communication and meetings
Note30 Oct 2021
Leadership and oversight
Note30 Oct 2021
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: WF6 2DP
Registered manager: Burden, Louise
Local authority: Wakefield
Region: Yorkshire & Humberside
City: Wakefield
Last CQC check: 03/Oct/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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