Operated by DM Senior Care Limited

Right at Home Stockport & Didsbury

GoodRated 1 Dec 2023Home care · Stockport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Jan 2023
Staff support: induction, training, skills and experience

Note12 Jan 2023
Person-centred care plans co-produced with people and relatives, accessible via electronic care app
Note12 Jan 2023
Robust governance with daily, weekly, monthly and annual quality and safety monitoring
Note12 Jan 2023
Active community partnerships including local college apprenticeships and sensory loss organisations
Note12 Jan 2023
Positive culture with high staff morale, employee assistance programme, mentoring and wellbeing support
Note12 Jan 2023
Strong end of life care with close collaboration with NHS, district nursing and specialist palliative care teams
Note12 Jan 2023

Note12 Jan 2023
End of life care and support
Note12 Jan 2023
Improving care quality in response to complaints or concerns
Note12 Jan 2023
Meeting people's communication needs
Note12 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Jan 2023
Learning lessons when things go wrong
Note12 Jan 2023
Preventing and controlling infection
Note12 Jan 2023
Using medicines safely
Note12 Jan 2023
Staffing and recruitment
Note12 Jan 2023
Assessing risk, safety monitoring and management
Note12 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note12 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jan 2023
Working in partnership with others; engaging and involving people, the public and staff
Note12 Jan 2023
Duty of candour; continuous learning and improving care
Note12 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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