Operated by Langley House Trust

Ashdene

GoodRated 28/06/2023Home care · Wakefield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Sept 2022
People were actively encouraged to be as independent as possible.
Note29 Sept 2022
People were treated with dignity and respect.
Note29 Sept 2022
Staff were kind, caring and considerate in the way they interacted with people.

Note29 Sept 2022
People enjoyed a good range of home-cooked meals.
Note29 Sept 2022
Staff were well supported and received regular supervisions and appraisals.
Note29 Sept 2022
Staff were well trained and competent.

Note28 Jun 2023
A positive, empowering culture focused on independence promotion and harmonious living.
Note28 Jun 2023
Safeguarding concerns were investigated and referred to relevant professionals, with staff trained in safeguarding responsibilities.
Note28 Jun 2023
The service worked collaboratively with other health and social care professionals to provide effective care.
Note28 Jun 2023
Staff felt supported and comfortable raising concerns, with issues acted upon quickly.
Note28 Jun 2023
Governance processes were robust with audits completed at all levels of management and use of external auditors.
Note

Note29 Sept 2022
People were able to access a wide range of activities and community based groups.
Note29 Sept 2022
People were encouraged and given the opportunity to access education and undertake qualifications.
Note29 Sept 2022
Care plans were person centred and people were involved with the writing and reviewing of their care plans.

Note28 Jun 2023
Preventing and controlling infection
Note28 Jun 2023
Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment
Note28 Jun 2023
Using medicines safely
Note28 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note29 Sept 2022
The recruitment processes were safe and robust.
Note29 Sept 2022
Staff demonstrated a thorough understanding of safeguarding people.

Note28 Jun 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note28 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note29 Sept 2022
The service worked in partnership with other agencies to achieve the best outcomes for the people who used the service.
Note29 Sept 2022
There were effective processes in place to monitor the quality and safety of the support given.
Note