Operated by Yourlife Management Services Limited

YourLife(Ponteland)

GoodRated 7 Aug 2023Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note8 Jul 2023
Effective partnership working with other agencies evidenced in care plans and professional questionnaires.
Note8 Jul 2023
Strong leadership with positive feedback from people, families, and external professionals including district nurses and physiotherapists.
Note8 Jul 2023
Lessons learned from accidents and incidents were analysed and cascaded to staff through face-to-face meetings.
Note8 Jul 2023
Infection prevention and control practices were effective and PPE was used correctly.
Note8 Jul 2023
Risks were assessed and care plans were person-centred, reviewed before hospital discharge and updated to reflect preferences.
Note8 Jul 2023
Safeguarding policies, procedures, and training were robust, with the registered manager demonstrating clear awareness of responsibilities.
Note8 Jul 2023
People felt safe and described staff as kind and attentive, with a regular consistent team of carers.
minorrecord_keeping8 Jul 2023
Recruitment checks were not always robustly completed and in line with best practice. For example, full education and employment histories were not always in place.
minormedication_management8 Jul 2023
Some medicines recording was not in line with current guidance. Medication audits were not effective enough to identify those shortfalls.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Leonard Cheshire Disability

Good0.2 km awayNorthumberland

Registered manager: Calvert, Jennifer

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