Absolute Care Solutions Limited

Requires improvementRated 26/07/2022Home care · Wolverhampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note26 Jul 2022
Staff working with other agencies to provide consistent, effective, timely care
Note26 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jul 2022
Staff support, training, skills and experience
Note26 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Jul 2022
Registered manager understood duty of candour
Note26 Jul 2022
Staff received induction, regular training and supervision
Note26 Jul 2022
Effective infection prevention and control with correct PPE use
Note26 Jul 2022
People and relatives involved in developing and reviewing care plans
Note26 Jul 2022
Kind, caring staff who treated people with dignity and respect
Note26 Jul 2022
Strong cultural competency including Punjabi-speaking staff to support communication

Note26 Jul 2022
Learning lessons when things go wrong
Note26 Jul 2022
Preventing and controlling infection
Note26 Jul 2022
Systems and processes to safeguard people from the risk from abuse
Note26 Jul 2022
Using medicines safely
Note26 Jul 2022
Assessing risk, safety monitoring and management
Note26 Jul 2022
Staffing and recruitment

Note26 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note26 Jul 2022
Engaging and involving people using the service, the public and staff
Note26 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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