Operated by Hartwig Care Limited

Hartwig Care (Camden)

GoodRated 22/05/2021Home care · London

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in decision-making and care choices
Note30 Oct 2021
Continuity of care and staff matching
Note30 Oct 2021
Compassion and dignity in care delivery

effective

Note30 Oct 2021
Access to healthcare professionals
Note30 Oct 2021
Staff supervision and appraisal
Note30 Oct 2021
Staff training and induction
Note30 Oct 2021
Nutrition and dietary support
Note30 Oct 2021
Mental Capacity Act compliance and documentation

Other

Note30 Oct 2021
Staff felt well supported by management with clear lines of responsibility and good internal communication.
Note30 Oct 2021
People were involved in planning and reviewing their care, and regular satisfaction surveys were conducted.
Note30 Oct 2021
External health and social care professionals gave positive feedback about staff responsiveness and communication.
Note30 Oct 2021
Complaints were dealt with promptly and reviewed regularly with actions taken to improve the service.
Note30 Oct 2021
Care plans were person-centred, reflecting individual preferences, strengths, abilities, and cultural or religious needs.
Note

responsive

Note30 Oct 2021
Involvement in care reviews and satisfaction monitoring
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Detail in care plans for complex health needs
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Recruitment practices
Note30 Oct 2021
Staffing levels and emergency cover
Note30 Oct 2021
Safeguarding people from abuse and harm
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Medicines management

well_led

Note30 Oct 2021
External stakeholder feedback and relationships
Note30 Oct 2021
Leadership, accountability and staff support
Note30 Oct 2021
Governance and quality auditing systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: NW3 2NH
Registered manager: Uwaoma, Onyinyechi
Local authority: Camden
Region: London
City: London
Last CQC check: 22/May/2021 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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