Quality Assured Care Services Ltd

GoodRated 26/10/2022Home care · Studley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note26 Oct 2022
Effective partnership working with other health and social care professionals
Note26 Oct 2022
Out-of-hours service available for people, relatives and staff
Note26 Oct 2022
Surveys used to gather feedback and drive changes such as improved communication and employing a senior care worker
Note26 Oct 2022
Positive person-centred culture; staff felt valued and supported by approachable management
Note26 Oct 2022
Accidents, incidents and safeguarding situations used as learning opportunities
Note26 Oct 2022
Staff trained in infection prevention and control with PPE provided
Note26 Oct 2022
Staff trained and competency-assessed in medicine administration; weekly medicine reports monitored administration
Note26 Oct 2022
Safe recruitment systems including references and DBS checks
Note26 Oct 2022
Risks to people's health, safety and wellbeing were assessed and used to develop care plans
Note26 Oct 2022
Staff received safeguarding training and understood reporting responsibilities
minorgovernance26 Oct 2022
Some of these audits could be improved to ensure they gathered information that was valuable to the service, in order to identify where improvements could be made.

Note26 Oct 2022
Learning lessons when things go wrong
Note26 Oct 2022
Preventing and controlling infection
Note26 Oct 2022
Using medicines safely
Note26 Oct 2022
Staffing and recruitment
Note26 Oct 2022
Assessing risk, safety monitoring and management
Note26 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note26 Oct 2022
Working in partnership with others
Note26 Oct 2022
Engaging and involving people, public and staff; continuous learning and improving care
Note26 Oct 2022
Managers and staff clear about roles, quality performance, risks and regulatory requirements
Note26 Oct 2022
Promoting a positive, person-centred culture and duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info