Operated by JAAN Services Limited

JAAN Services

GoodRated 2 Mar 2024Home care · Corby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Note3 Feb 2024
Registered manager accessible, transparent and responsive; understood duty of candour
Note3 Feb 2024
Person-centred culture with people involved in care reviews and service development
Note3 Feb 2024
Strong partnership working with external agencies and health professionals
Note3 Feb 2024
Effective quality assurance with continuous audits, regular supervisions and staff meetings
Note3 Feb 2024
Medicines safely managed with audit systems and STOMP principles applied
Note3 Feb 2024
Robust safeguarding systems with timely referrals and staff confident in reporting abuse
Note3 Feb 2024
Sufficient appropriately trained staff with very low turnover, providing consistent care
Note3 Feb 2024
Risks were assessed, managed and regularly reviewed with comprehensive, personalised support plans

Note3 Feb 2024
Working in partnership with others
Note3 Feb 2024
Continuous learning and improving care
Note3 Feb 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note3 Feb 2024
How the provider understands and acts on the duty of candour
Note3 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Feb 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements