Note30 Oct 2021
Safeguarding concerns appropriately escalated and lessons learned shared with staff
Note30 Oct 2021
No complaints received; clear complaints policy in place and people aware of how to raise concerns
Note30 Oct 2021
Holistic care plans covering social, emotional, cultural and religious needs alongside physical needs
Note30 Oct 2021
End of life care delivered in partnership with palliative care nurses, with staff trained accordingly
Note30 Oct 2021
Regular staff supervisions and appraisals with accessible and approachable management
Note30 Oct 2021
Comprehensive staff induction aligned to Care Certificate, ongoing training matrix and face-to-face training room
Note30 Oct 2021
Strong partnership working with GPs, district nurses, palliative care and other health professionals
Note30 Oct 2021
Safe medicines management with regular MAR checks and staff competency spot checks
Note30 Oct 2021
Person-centred care plans co-produced with people, relatives and advocates; consent documented throughout
Note30 Oct 2021
Robust electronic governance system with real-time daily audits monitored by registered managers
Note29 Jan 2020
Quality monitoring included questionnaires, care reviews and audits with action taken where improvements were identified
Note29 Jan 2020
Registered manager demonstrated transparent leadership, clear values and proactive engagement with people, families and staff
Note29 Jan 2020
Complaints process was clear and accessible; people expressed confidence in the process
Note29 Jan 2020
People and relatives consistently praised staff's kind, caring and compassionate approach
Note29 Jan 2020
Person-centred care plans were detailed, up to date and written in plain English, guiding consistent and individualised care
Note29 Jan 2020
Regular supervision, spot checks and structured observations ensured staff were well supported and care quality was monitored
Note29 Jan 2020
Staff completed the Care Certificate induction and received regular core training in health and safety, medicines, moving and handling and safeguarding
Note29 Jan 2020
Medicines were safely managed with trained staff, competency assessments and no recording errors found in sampled records
Note29 Jan 2020
Robust staff recruitment checks including DBS checks and detailed employment history verification
Note29 Jan 2020
People felt safe and staff demonstrated thorough knowledge of safeguarding procedures and reporting responsibilities