Note30 Oct 2021
All staff completed the Care Certificate ensuring consistent standards
Note30 Oct 2021
No complaints received in the preceding 12 months
Note30 Oct 2021
Quality assurance audits undertaken covering medicines, accidents, incidents, and care plans
Note30 Oct 2021
Registered manager promoted open, transparent culture with clear vision and values
Note30 Oct 2021
Strong infection control practices with kit bags containing PPE provided to all staff
Note30 Oct 2021
Rapid response to crises with staff skilled at recognising deterioration and escalating appropriately
Note30 Oct 2021
Staff received regular supervision, spot-check observations, and annual appraisals
Note30 Oct 2021
Sufficient staffing levels maintained with flexible team able to cover shifts
Note30 Oct 2021
Robust safeguarding systems in place with staff trained to recognise and report abuse
Note30 Oct 2021
Staff were consistently praised by people and relatives for being kind, caring and professional
Note29 Jan 2020
High volume of compliments (11 in 12 months) and only one complaint, which related to another service.
Note29 Jan 2020
Induction aligned to the Care Certificate; broad training programme including advanced first aid and lone working.
Note29 Jan 2020
Quality assurance systems including satisfaction surveys, complaints analysis and continuity-of-care monitoring were in place.
Note29 Jan 2020
Registered manager provided visible, respected leadership with a clear person-centred vision communicated to all staff.
Note29 Jan 2020
Effective supervision, spot checks and annual appraisals supported staff performance and development.
Note29 Jan 2020
Strong safeguarding awareness; staff knew how to report concerns and were familiar with whistleblowing procedures.
Note29 Jan 2020
Robust risk assessment culture, with staff conducting both formal and on-the-job risk assessments and demonstrating sound judgement.
Note29 Jan 2020
Staff were caring and compassionate, treating people with dignity and respect and responding to diverse cultural, gender and spiritual needs.
minormissed_or_late_visits29 Jan 2020
One relative expressed concern that the time care was provided was inconsistent. They said, "Sometimes it's 7.30 in the evening, sometimes as late as 10.30".