Operated by Wessex Care Limited

Wessex Care Community Services

GoodRated 22/03/2023Home care · Salisbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note22 Mar 2023
Person-centred approach with individual preferences documented, e.g. photographic bed-making guide
Note22 Mar 2023
Effective partnership working with occupational therapists and local healthcare professionals
Note22 Mar 2023
Regular monthly supervisions, team meetings, and formal care reviews conducted
Note22 Mar 2023
Incidents and accidents recorded with learning shared across the organisation
Note22 Mar 2023
Open, inclusive culture with accessible senior management and effective on-call system
Note22 Mar 2023
Strong infection prevention and control including pictorial handwashing guidance in care records
Note22 Mar 2023
Medicines administered as prescribed with annual competency checks and regular audits
Note22 Mar 2023
Safe recruitment practices with all required pre-employment checks completed
Note22 Mar 2023
Consistent small staff team with no missed visits reported by people and relatives

Note22 Mar 2023
Learning lessons when things go wrong
Note22 Mar 2023
Preventing and controlling infection
Note22 Mar 2023
Using medicines safely
Note22 Mar 2023
Staffing and recruitment
Note22 Mar 2023
Assessing risk, safety monitoring and management
Note22 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note22 Mar 2023
Working in partnership with others
Note22 Mar 2023
Continuous learning and improving care
Note22 Mar 2023
Engaging and involving people using the service, the public and staff
Note22 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Mar 2023
How the provider understands and acts on the duty of candour
Note22 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering