Operated by Endurance Care Ltd

Daybreak Support Services

GoodRated 24/04/2019Home care · Kings Lynn

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note20 Jun 2019
People and relatives were involved in care decisions and felt listened to by management.
Note20 Jun 2019
Incidents were reviewed and systems updated to prevent recurrence.
Note20 Jun 2019
There was a positive and open culture with accessible management and regular supervisions and staff meetings.
Note20 Jun 2019
The service worked effectively with healthcare professionals, social workers and community organisations.
Note20 Jun 2019
People were supported to develop independence through 'small steps' and weekly achievement charts.
Note20 Jun 2019
Care plans were holistic, person-centred, and reviewed at least every three months.
Note20 Jun 2019
Staff received ongoing training, including support to achieve qualifications, and found training effective and engaging.
Note20 Jun 2019
Medicines systems were organised with regular audits and safe protocols for receipt, storage, administration and disposal.
Note20 Jun 2019
Individual risks were assessed in a way that promoted independence rather than restriction.
Note20 Jun 2019
People were protected from abuse, neglect and discrimination, and staff were trained to identify and report concerns.
moderateleadership20 Jun 2019
The name of the service had also changed since the new provider had taken over the service. We had told the provider that they needed to inform us of the change in name but they had failed to do so.
moderategovernance20 Jun 2019
There was a manager in post who was managing the service but this manager was not registered with the Care Quality Commission.