Operated by Nissi Home Care Limited

Nissi Home Care

GoodRated 30/06/2025Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

22 findings

Other

Note27 Aug 2022
Registered manager responded proactively to inspection concerns and started making improvements
Note27 Aug 2022
Effective partnership working with palliative care teams, CCGs and occupational therapists
Note27 Aug 2022
Consistent team of staff with good timekeeping and rapport with people
Note27 Aug 2022
Positive, inclusive and person-centred culture; people and relatives spoke positively of the registered manager
Note27 Aug 2022
Strong infection prevention and control measures with access to PPE and COVID-19 test kits
Note27 Aug 2022
People felt safe and were protected from abuse; staff knew how to identify and escalate safeguarding concerns
Note27 Aug 2022
Staff were trained and assessed as competent before they were able to administer medicines
moderatecare_planning27 Aug 2022
some risk assessments did not contain enough details to provide staff with a clear understanding on how to minimise known risks.
moderatemedication_management27 Aug 2022
some care plans did not always contain clear instructions about staff's responsibilities where they provided support to people with their medicines.
moderategovernance27 Aug 2022
existing quality assurance systems had not identified the issues we found around recruitment and the lack of clear details around some people's medicine records and risk assessments.
moderaterecord_keeping27 Aug 2022
The service did not always ensure staff provided a full employment history at the time of their recruitment.
criticalrecord_keeping27 Aug 2022
References for two members of staff stated that they were previously employed as 'delivery persons' which did not correspond to their employment record
criticalstaff_competency27 Aug 2022
out of the six recruitment files we looked at, we found most of the staff references to be unreliable.

safe

Note27 Aug 2022
Preventing and controlling infection
Note27 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Aug 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note27 Aug 2022
Using medicines safely
Note27 Aug 2022
Staffing and recruitment

well_led

Note27 Aug 2022
Engaging and involving people using the service, the public and staff
Note27 Aug 2022
Continuous learning and improving care; Working in partnership with others; Duty of candour
Note27 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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