Barclay Specialist Care Ltd

OutstandingRated 7 Apr 2023Home care · Corby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jul 2023
Respecting and promoting people's privacy, dignity, and independence
Note4 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jul 2023
Staff support: induction, training, skills, and experience
Note4 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law

Note4 Jul 2023
Quarterly satisfaction surveys sent to people, families, advocates, and professionals with resulting action plans.
Note4 Jul 2023
Parent carers employed and trained by the service to support family members, ensuring consistency and reducing carer stress.
Note4 Jul 2023
Robust audit systems covering accidents, incidents, risk management, training, supervision, and recruitment records.
Note4 Jul 2023
Proactive community engagement including the Corby community Christmas project supporting 77 children and their families.
Note4 Jul 2023
Outstanding leadership with champions programme covering safeguarding, mental health, LGBTQ+, diversity, and communication.
Note

Note4 Jul 2023
End of life care and support
Note4 Jul 2023
Improving care quality in response to complaints or concerns
Note4 Jul 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Jul 2023
Meeting people's communication needs
Note4 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Jul 2023
Working in partnership with others
Note4 Jul 2023
Engaging and involving people using the service, the public and staff
Note4 Jul 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note4 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info