Silver Service Carers Ltd

Newark, NG23 · Established 15/0

A CQC-regulated home-care provider serving Newark, registered since 15/0. Rated Good at its most recent CQC inspection (25/03/2020).

What the CQC found

The five questions inspectors ask, and how Silver scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Service worked effectively with other agencies and healthcare professionals to deliver timely, joined-up care.”
CQC inspection report, Mar 2020

“Complaints handled promptly and to the satisfaction of complainers; clear process in place.”
CQC inspection report, Mar 2020

“Positive staff culture with staff feeling well supported, clear in their roles, and confident raising concerns.”
CQC inspection report, Mar 2020

Inspection history

Mar 2020
Good
Silver Service Carers Ltd achieved an overall Good rating across all five key questions, demonstrating significant improvement from its previous Requires Improvement rating and resolving the prior breach of Regulation 17. The service was characterised by stron…
Jan 2020
Good
Silver Service Carers Ltd provided a safe, caring and responsive homecare service with good outcomes for the 22 people using it, supported by a committed and well-regarded registered manager and team. However, the service was rated Requires Improvement for wel…
Jun 2019
Requires improvement
Silver Service Carers Ltd was rated Requires Improvement overall at this January 2019 inspection, down from Good in 2016, with one breach of Regulation 17 (Good Governance) due to ineffective quality assurance, inadequate risk assessments, and out-of-date staf…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NG23 6QJ in Newark. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NG23

Comparable agencies nearby

Run by Responsive Care Group Ltd

Good2.4 km awayNottinghamshire

Registered manager: Shepherd, Stacey

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