Operated by Sage Care Limited

Sagecare Fulham

GoodRated 2 Jan 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Feb 2023
Staff support: induction, training, skills and experience
Note1 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note1 Feb 2023
Ensuring consent to care and treatment in line with law and guidance

Note1 Feb 2023
Culture of continuous improvement recognised by external professionals
Note1 Feb 2023
Staff received regular training, supervision and competency checks including safeguarding awareness
Note1 Feb 2023
Incident and accident monitoring analysed regularly with lessons shared at team meetings
Note1 Feb 2023
Complaints handled effectively with learning identified and acted upon
Note1 Feb 2023
Good working relationships with healthcare professionals including GPs, district nurses and pharmacists
Note1 Feb 2023
Electronic call monitoring systems used to supervise care visits and respond to lateness

Note1 Feb 2023
End of life care and support
Note1 Feb 2023
Improving care quality in response to complaints or concerns
Note1 Feb 2023
Meeting people's communication needs
Note1 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Feb 2023
Working in partnership with others
Note1 Feb 2023
Engaging and involving people using the service, the public and staff
Note1 Feb 2023
Continuous learning and improving care; duty of candour
Note1 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements