Operated by Darlington Home Care Ltd

Home Instead

GoodRated 24/04/2018Home care · Darlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note11 Jul 2023
Compassionate staff support initiatives and regular rewards for staff dedication.
Note11 Jul 2023
Provider supported wider sector by providing dementia care training to staff of other local care providers.
Note11 Jul 2023
Award-winning service, in top 20 recommended care providers in the North East for over 10 years.
Note11 Jul 2023
Strong open and inclusive culture with an approachable registered manager.
Note11 Jul 2023
Active community engagement through an engagement officer liaising with Age UK, veterans groups and GP surgeries.
Note11 Jul 2023
Robust governance system that rapidly identified and addressed issues.
Note11 Jul 2023
Detailed risk assessments in place to safely mitigate individual risks.
Note11 Jul 2023
Medicines management was effective with trained, competency-assessed staff and regular accuracy checks.
Note11 Jul 2023
Minimum 60-minute visits ensured staff had sufficient time to deliver high-quality, person-centred care.
Note11 Jul 2023
People and relatives reported exemplary, person-centred care with staff going above and beyond, likened to attentive family members.

Note11 Jul 2023
Preventing and controlling infection
Note11 Jul 2023
Staffing and recruitment
Note11 Jul 2023
Learning lessons when things go wrong
Note11 Jul 2023
Using medicines safely
Note11 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note11 Jul 2023
Assessing risk, safety monitoring and management

Note11 Jul 2023
Engaging and involving people using the service, the public and staff
Note11 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Jul 2023
Continuous learning and improving care
Note11 Jul 2023
Working in partnership with others
Note11 Jul 2023
How the provider understands and acts on the duty of candour
Note11 Jul 2023
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements