Good

Cera- Kent

Faversham, ME13 · Established 2017

A CQC-regulated home-care provider serving Faversham, registered since 2017. Rated Good at its most recent CQC inspection (Nov 2020).

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What the CQC found

The five questions inspectors ask, and how Cera- scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff treated people with compassion, dignity and respect during visits and stayed for the expected time.”
CQC inspection report, Oct 2022

“Staff followed Mental Capacity Act 2005 principles when seeking consent.”
CQC inspection report, Oct 2022

“Staff worked with health and social care professionals (district nurses, OTs, GPs) to deliver joined-up care.”
CQC inspection report, Oct 2022

Inspection history

The trajectory matters as much as the latest rating.

Oct 2022
Requires improvement
Mears Care Limited - Maidstone was rated Requires Improvement overall and Inadequate for well-led, with four breaches of regulations relating to staffing, safe medicines management, person-centred care and complaints handling. Insufficient staff led to late an…
Aug 2022
Requires improvement
Mears Care Limited - Maidstone was rated Requires Improvement overall, with a continued Regulation 17 breach for care records not being consistently reviewed, updated or personalised, and unmitigated fire risks in an extra care scheme. Improvements since the p…
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Cera- does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME13 8GD in Faversham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME13

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