Operated by AJSS Limited

Bluebird Care (Newark and Sherwood)

GoodRated 12 Aug 2023Home care · Newark

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note8 Dec 2023
Strong governance with clear roles, duty of candour awareness, and timely CQC notifications.
Note8 Dec 2023
Robust infection prevention and control practices with up-to-date policies and effective PPE use.
Note8 Dec 2023
Effective partnership working with GPs, district nurses, pharmacies and occupational therapists.
Note8 Dec 2023
Registered manager proactive in care plan reviews, engaging people and relatives in person-centred planning.
Note8 Dec 2023
Open learning culture with documented lessons learned shared across the team following incidents.
Note8 Dec 2023
Medicines administered safely with weekly audits by the registered manager; medicine errors reviewed and lessons shared with all staff.
Note8 Dec 2023
Consistent staffing team with the right mix of skills to deliver safe, person-centred care.
Note8 Dec 2023
People felt safe and protected from abuse; staff understood safeguarding and whistleblowing procedures.
minorstaff_training8 Dec 2023
We identified gaps in refresher training records of some staff; however, the provider had a robust action plan in place to ensure this was rectified in a timely manner.

Note8 Dec 2023
Preventing and controlling infection
Note8 Dec 2023
Using medicines safely
Note8 Dec 2023
Staffing and recruitment
Note8 Dec 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note8 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note8 Dec 2023
Working in partnership with others
Note8 Dec 2023
Engaging and involving people using the service, the public and staff
Note8 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Dec 2023
How the provider understands and acts on the duty of candour
Note8 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering